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Finhouse Partners: Privacy Policy

Effective Date: April 2, 2025

At Finhouse Partners, we value your privacy and are committed to protecting your personal information. Our goal is to be transparent about how we collect, use, and safeguard your data in accordance with applicable laws and regulations. This Privacy Policy applies to our website https://www.finhouse.be/ and any other sites or applications that we own and operate.

When we say “personal information”, we mean any details that can be used to identify you. This includes your name, contact details, payment information, device details, and even how you interact with our website or services.

Sometimes, our websites or applications may include links to third-party sites or services. Keep in mind that those sites have their own privacy policies, which may be different from ours. If you click on an external link, we encourage you to review their privacy policy to understand how they handle your personal information. Our Privacy Policy only covers what happens on our sites and applications, so once you leave, their rules apply.

Information collection

To provide you with better experiences, we may collect two types of information:

  • Information Collected Automatically: Some data is gathered automatically when you use our website, applications, or services. This includes technical details from your device and browsing activity.
  • Information You Provide: This includes any details or personal information you actively share with us, such as when you sign up for a service, participate in a promotion, or contact us.

As you navigate through and interact with our websites, applications, or click on an email from us, we may use cookies, web beacons, and other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Your device’s IP address
  • Browser type and version
  • Pages you visit and how long you spend on them
  • The date and time of your visit
  • Any errors you encounter and related technical details
  • Identifying when you return to our website
  • Your preferences and settings

Information we collect automatically

We use this data to improve our services, troubleshoot issues, and deliver better, more personalized experiences to you. While this data isn’t intended to personally identify you on its own, it may be possible to link it with other information to identify you.

The technologies we use for this automatic data collection may include:

  • Cookies: Small files stored on your device that help us remember your preferences and enhance your experiences
  • Local Storage: Information saved on your device to remember your settings and preferences.
  • Session Storage: Temporary information stored only during your current visit
  • Log Files: Records of website activity that may include your IP address, browser type, and pages visited
  • Web Beacons: Small electronic images that help us understand how you interact with our emails and website(s)
  • Embedded Scripts: Code that collects information about how you interact with our website(s) or services

For more information on how we use cookies, please refer to our Cookie Policy.

Device data

When you use our website or services, we may also automatically collect certain additional details about the device you’re using, including:

  • Device Type
  • Device Settings
  • Operating System
  • Geo Location
  • Unique Device Identifiers


The information we collect depends on your device’s settings and software permissions. If you’d like to learn more about what data is shared, we recommend checking the privacy settings of your device and apps.

Personal information you provide to us

We may collect personal information that you voluntarily provide to us, such as when you create an account, subscribe to our newsletter, fill out a form, or contact our support team. This information may include:

  • Name
  • Email
  • Phone or Mobile Number
  • Home or Mailing Address

We only ask for the information necessary to provide our services, and we’ll always let you know why we need it. Personal information that you provide may be associated with information that we collect automatically.

How we use your information

We use information that we collect about you or that you provide to us, including any personal information, for the following purposes:

  • Website Functionality & User Experiences
  • Email & Contacting Users
  • Record Keeping & Administration
  • Compliance & Dispute Resolution
  • Security & Fraud Prevention
  • Analytics & Market Research
  • Advertising & Marketing
  • Competitions, Sweepstakes, or Giveaways

Combining information for a better experience

We may combine the personal information you provide with data we collect automatically or receive from trusted sources. For example, if you share your location with us, we might use this information alongside general data—such as local currency and language preferences—to personalize your experience and make our services more relevant to you.

Our legitimate reasons for processing your personal information

We only collect and use your personal information when we have a legitimate reason to do so. This means we only gather the data necessary to provide you with our services, improve our offerings, or meet legal and regulatory obligations. We never collect more information than we need for these purposes.

Data storage and security

Keeping your personal data secure

We take your privacy seriously and use industry-standard security measures to protect your personal information from loss, theft, unauthorized access, disclosure, copying, misuse, or modification.

While we do our best to keep your data secure, it’s important to understand that no online system or method of data storage is completely foolproof. We cannot guarantee absolute security, but we continuously work to safeguard your information.

You also play a role in keeping your information secure. If you create a password for our services, make sure it’s strong and keep it private. Additionally, be mindful of what personal details you choose to share publicly through our platform.

How long we keep your personal information

We only keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. In some cases, we may need to keep your information for longer periods of time, including for legal, accounting, or regulatory reasons, or for public interest, research, or statistical purposes. When this happens, we ensure that appropriate safeguards are in place.

International data transfers

The information we collect is stored and/or processed in Belgium or where we or our partners, our affiliates, or our service providers operate. As a result, your personal information may be transferred to, stored, and/or processed in a country other than your own, including countries that may not have laws providing specific protection for personal data or that have different legal rules on data protection.

By providing us with your personal information, you agree to this transfer, storing, or processing. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

When we do transfer your information internationally, we will take appropriate measures to protect your privacy and ensure that your information is handled securely as outlined in this Privacy Policy. These measures may include using data transfer agreements, standard contractual clauses, binding corporate rules, or other approved mechanisms.

Disclosure of your information

We may share your information with the following parties when necessary:

  • Companies within our corporate group, including parent companies, subsidiaries, or affiliates.
  • Trusted third-party service providers who help us operate our business, such as IT services, data storage, web hosting, email service providers, ad networks, analytics providers, error loggers, debt collection agencies, technical support, marketing partners, professional advisors, and payment processors.
  • Our employees, contractors, and related entities who need access to perform their work.
  • Business partners, agents, and affiliates who help us deliver services or collaborate on projects.
  • Sponsors or organizers of promotions, sweepstakes, or competitions that we run.
  • Credit reporting agencies, courts, and regulatory authorities, if required, such as when payments are overdue for services provide.d
  • Legal and regulatory authorities, including law enforcement, courts, or government agencies, when required by law or for legal proceedings.
  • Third-party providers who assist with delivering products, services, or marketing communications.
  • Data processing and collection partners that help us analyze and improve our services.
  • A potential buyer or successor in the event of a business sale, merger, or transfer of assets.
  • Other third parties with your consent or as directed by you.

We only share your information when necessary and always in accordance with privacy laws. Aggregated or anonymized data that does not personally identify you or any individual may be shared with third parties for analysis, marketing, or other purposes.

User rights

We respect your rights when it comes to your personal information. Here’s how you can manage and control your data:

Your choice

By providing us with personal information, you agree that we can collect, store, use, and share it as outlined in this Privacy Policy. While sharing your information is optional, some features of our website or services may not work properly without it.

Information from Third Parties

If we receive your personal information from a third party, we will protect it as described in this Privacy Policy. If you are sharing someone else’s personal information with us, you confirm that you have their permission to do so.

Marketing preferences

If you have previously agreed to receive marketing communications from us, you can change your mind anytime. Simply contact us using the details below to update your preferences.

Your right to equal treatment

We will never discriminate against you for exercising your privacy rights. Unless certain information is necessary to provide a service (e.g., processing a payment), we won’t deny you access to goods or services, charge different prices, or offer different levels of service based on your privacy choices.

Accessing, updating, or deleting your information

Depending upon your location, you may have additional rights regarding your personal information. These rights may include:

  • Accessing your personal information
  • Updating or correcting your information
  • Deleting your information
  • Restricting processing
  • Objecting to processing
  • Withdrawing consent

If you would like to exercise any of these rights, please contact us using the details provided in this Privacy Policy. We will respond to your request within a reasonable timeframe and notify you of the action we will take.

In order to protect your privacy and security, we may need to verify your identity before processing your request. In some cases, we may need to collect additional information to confirm your identity.

Data Breach Notifications

If a data breach occurs, we will comply with all relevant laws and regulations. If the breach poses a high risk to your rights and freedoms, we will notify you promptly and take all necessary steps to minimize the impact of the breach.

Filing a complaint

If you believe we’ve mishandled your personal information or violated a data protection law, please contact us with full details. We will investigate and respond in writing, outlining our findings and any steps we’ll take to resolve the issue. You also have the right to escalate your complaint to a data protection authority.

Unsubscribing from communications

If you no longer wish to receive marketing emails or other communications from us, you can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in any email we send.
  • Contacting us directly using the details in this Privacy Policy.
  • We may need to verify your identity before processing your request.

Selling or sharing personal information

We do not sell personal information to third parties. However, some jurisdictions may interpret sharing information through automatic tracking technologies with certain third parties as a sale of information or sharing for targeted advertising purposes (e.g., Google, Facebook, LinkedIn, or similar providers). We may also share your personal information with third parties for a business purpose, as described in this Privacy Policy. If you would like to opt out of the sharing or sale of your personal information, please contact us using the details provided below.

European & UK Data Privacy Rights

We comply with the EU General Data Protection Regulation (GDPR) and the UK GDPR along with the Data Protection Act 2018, ensuring that your personal information is processed lawfully, fairly and transparently.

Data controller / Data processor

Under certain data protection laws, organizations that handle personal data can fall into two categories:

  • Data Controllers: Entities that determine the purposes and means of processing personal data.
  • Data Processors: Entities that process personal data on behalf of a Data Controller.

We, Finhouse Partners, act as a Data Controller when handling your personal data for our own business purposes. In some cases, we may also act as a Data Processor when handling personal data on behalf of another entity.

Lawful bases

We only process your personal data when we have a lawful basis to do so.

Our lawful bases include:

  • Consent: Processing based on your explicit consent for specific purposes such as marketing communications or optional features
  • Performance of a Contract: Processing necessary to fulfill our contractual obligations to you or to take steps at your request before entering into a contract
  • Legitimate Interests: Processing necessary for our legitimate business interests, provided these interests are balanced against your rights and freedoms
  • Legal Obligations: Processing necessary to comply with legal or regulatory requirements

Data subject rights

As a resident of the EEA, UK, or Switzerland, you typically have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data
  • Right to Be Informed: Receive information about how your data is collected, processed, shared, and stored
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain circumstances
  • Right to Restrict Processing: Limit how we use your data in certain situations
  • Right to Data Portability: Receive your data in a structured, commonly used format in certain cases
  • Right to Object: Object to processing based on legitimate interests, direct marketing, or public interest
  • Rights Related to Automated Decision-Making: Request human intervention for significant automated decisions

How to excercise your rights

To exercise any of these rights, please contact us using the details provided below or by accessing our privacy tools that may be available to you.

We may need to verify your identity before processing your request and will respond to your request within one month, but may extend this period for complex requests. If we need more time, we will notify you and explain the reason for the extension.

Complains

If you are not satisfied with our response or if you believe that we’ve mishandled your personal data, please contact us with additional details. You also have the right to lodge a complaint with a data protection authority:

  • UK residents can contact the Information Commissioner’s Office (ICO)
  • EEA residents can contact their national Data Protection Authority (DPA)

International Transfers of Personal Data

We operate globally, which means your personal information may be transferred to and processed in countries outside the European Economic Area (EEA) and the United Kingdom (UK). Some of these countries may have different data protection laws than those in your home country.

Whenever we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as:

  • Adequacy Decisions/Regulations: Transfers to countries that have been deemed to provide an adequate level of data protection
  • Standard Contractual Clauses (SCCs): Legally approved data protection clauses
  • Binding Corporate Rules (BCRs): For intra-company transfers
  • Other Legal Safeguards: Including explicit consent or contractual necessity

Where can you obtain further information?

If you have questions or concerns about our Privacy Policy or our data practices, you can reach out to our Privacy Officer at:

Finhouse Partners

Privacy Officer

Email: elle@finhouse.be